General conditions

Reservation rules

Reservation process

Simply enter the dates and the number of persons to check the availability of the accommodation. If you wish to make a reservation, enter the accommodation file and click “reserve now”. Then enter your details and make the prepayment of 40% of the reservation price with a card or by transfer (you have 4 days to send us the payment confirmation). This amount will be deducted from the total price on the day of your arrival. 

If you have a promotional code, please provide it when you enter your details and it will be applied immediately before making payment. Please also state whether you need any extra services such as cots, parking spaces, etc. 

The price set out on the website is the price for the days indicated, regardless of the number of guests, provided the maximum capacity is not exceeded. 

The minimum stay varies, depending on the season.

After making the reservation, we will send you an e-mail confirming it and then, once you have made payment, we will send you a rental agreement and the information you will need on for the day of your arrival.

In the event of making the reservation within 7 days of the date of arrival, you must pay 40% of the price with a bank card.


The remainder must be paid during the check-in process at our office, in addition to the tourist tax of €0.50 per night for each person over the age of 17, which is not included in the price, for a maximum of 7 nights.

Payment method: Payment of the remainder will be made in euros on the day of arrival, or with a bank card. (We only accept VISA and MASTERCARD.)

Extra services: All extra services ordered must be paid for along with the amount of the rent on the day of your arrival.

Payment of a deposit: On the day of arrival, you must pay a deposit of between €150 and €500, depending on the accommodation. This deposit will be returned when you leave, provided you have not damaged the apartment and it is in the same condition as it was when it was handed over. If the amount does not cover the cost of the damage caused, the client will be obliged to pay the difference.

In the event that the client wishes to leave outside office opening hours, making it impossible to inspect the accommodation, the amount of the deposit will be returned after it has been inspected by our staff, within 48 hours.

Deposit payment method: in cash or with a bank card, with a surcharge of €3.


If you need to cancel your reservation for any reason, please send an e-mail to and we will send you an acknowledgement of receipt.

If you cancel the reservation up to 30 days before the arrival date, we will retain 50% of the prepaid amount.

If you cancel the reservation within 30 days of the arrival date, we will retain 100% of the prepaid amount.

If the client changes the dates or the apartment, this is considered a new reservation and will be subject to the cancellation terms and conditions.

In the event of having cancellation insurance cover, please consult the conditions of that insurance.

Pcking up the keys

The address for picking up the keys and our opening times are indicated in the accommodation file.

When the client checks in, they must give their name and the ID or passport number of all the persons occupying the apartment, if such information was not provided previously.

Accommodation rules

Capacity: The number of persons occupying the accommodation will be limited to the maximum capacity indicated when the reservation was confirmed. In the event of exceeding the capacity, Litoral Costa Dorada will be entitled to reject the reservation or to ask the guests to vacate the accommodation.

Community regulations: Clients will respect the basic regulations established for each community or accommodation. Please respect the rest periods, which are basically from 10 pm to 10 am, and behave in a civil manner. In the event of receiving complaints from neighbours or being reported to the police, Litoral Costa Dorada reserves the right to ask the clients to vacate the accommodation immediately and the client will have no right to request any compensation, and will be obliged to forfeit both the reservation fee already paid and the deposit paid on their arrival.

The accommodation will be used exclusively as a dwelling. 

Pets: Pets are only allowed if a permit has been granted beforehand, and if accepted, a surcharge of €40 will be added to the price of the reservation.

Moderate consumption: We wish to remind you that water in this region is scarce and we therefore ask our clients to use it wisely. Clients are asked to turn off the lights and the air conditioning system when they leave the apartment. 

Security: Clients are advised to close all windows and doors when they leave the apartment. You are reminded that Litoral Costa Dorada declines all liability in the event of theft.

Cleaning: The accommodation is delivered to guests in a clean condition. Clients are asked to return it in a reasonable and orderly state and with no garbage. In the event that the client leaves the accommodation in a poor condition, Litoral Costa Dorada has the right to ask the client to pay a surcharge to cover the cost of having to spend extra time cleaning it. 

In the event of changing the accommodation previously agreed by Litoral, the client agrees to pay a variable surcharge of between €50 and €150 to cover cleaning costs, depending on the type of accommodation.

Bed linen and towels: Al the apartments have bed linen and small hand towels. Apartments with additional services, such as bath towels, etc. will be indicated in the accommodation file. We have no cot sheets or mattresses.

Garbage: Garbage must be left in bags inside the street containers nearest to the apartment. Garbage must not be left outside the apartment, on the landing, in corridors or in communal or other areas.

Responsibilities of Litoral Costa Dorada:

Official complaint forms are available in our offices.

If the apartment reserved by the client is ultimately not available for any reason, Litoral Costa Dorada undertakes to offer another apartment of the same quality and with characteristics that are similar to or better than those of the one initially reserved. In the event of the client not accepting the alternative offered, they may cancel the reservation without having to pay any cancellation charges and the prepayment made will be refunded.

Litoral Costa Dorada declines all liability for theft, works or construction near the accommodation, damage caused by third parties, fire, accidents resulting in injury, or negligence or omission with respect to services provided by third parties or other companies. In summary, it will not be held responsible for damages caused by elements beyond its control.